Affected services:

  • Web Application
  • Store Databases

Issue with some store databases

Opened on Saturday 8th February 2020, last updated

Resolved — We are satisfied that this is resolved now but will be keeping an eye on it and will post any issues here as soon as we see him.

Posted by Bryce

Monitoring — We believe this is solved now and will keep an eye on it. Again, our sincere apologies for this event. We will be looking into it further and working with our upstream provider to see if there is anything we can do to help stop this from happening again in the future. Thank you for your patience and understanding.

Posted by Bryce

Identified — We've been told by the upstream provider that they are 80% of the way there. Sorry about this - we are doing everything we can.

Posted by Bryce

Identified — We're almost there - still waiting.

Posted by Bryce

Identified — This is still in progress for some stores. Again, apologies - completely out of our hands but we're doing everything we can to fix it. Should be resolved soon.

Posted by Bryce

Identified — We're making progress...

Posted by Bryce

Identified — Apologies for the delay - this is completely out of our hands and we are awaiting a fix in the next 15-20 mins.

Posted by Bryce

Identified — We are in the process of having our Upstream Provider fix this now.

Posted by Bryce

Investigating — We still appear to have the issue. Currently investigating and will update asap.

Posted by Sven

Investigating — There is still an issue impacting some of the stores. We are working on it currently. Apologies for any inconvenience and we should have this fixed up asap.

Posted by Sven