Affected services:

  • Web Application
  • Store Databases
  • Metorik Engage
  • Marketing Website
  • Store Syncing

Issue with app server

Opened on Saturday 9th May 2020, last updated

Resolved — It appears to be resolved now. We will update it here if this changes. Again, my sincere apologies for this. It was sadly out of our hands but I'm glad it's resolved now and thank you for your patience.

Posted by Bryce

Monitoring — It appears that they have resolved it again now. Apologies for the delay and issues here. We will continue to monitor from our end.

Posted by Bryce

Identified — Continuing to investigate...

Posted by Bryce

Identified — It appears our upstream provider may still be having issues. We are working on it now and expect it to be fixed soon.

Posted by Bryce

Identified — There may be still be an issue. Investigating...

Posted by Bryce

Resolved — Everything appears to be operational again. We will continue to keep an eye on this.

Posted by Bryce

Monitoring — It looks like this may be resolved on their end now and all is working again. We are monitoring the situation now. My sincere apologies for any inconvenience this caused.

Posted by Bryce

Identified — Linode have reported an issue impacting us in their DC - https://status.linode.com/incidents/bm7749qv7nxm. We are working to resolve this now.

Posted by Bryce

Identified — It appears it may be an outage with our upstream provider, Linode. We are investing now...

Posted by Bryce

Investigating — Investing now.

Posted by Bryce