App unavailable for some customers

Resolved — We are marking this as resolved now but if you notice any issues or delays, please let us know through support.

Posted September 21, 2021 13:35 by Bryce

Monitoring — We believe the issue has now been resolved and are continuing to monitor. We apologise for any inconvenience caused by this incident and will work with our upstream hosting provider to avoid it happening again in the future.

Posted September 21, 2021 13:28 by Bryce

Identified — We have narrowed down the issue with our upstream provider and they are working on a solution. We will continue to investigate and update here when this is resolved.

Posted September 21, 2021 13:21 by Bryce

Identified — We are continuing to work with our upstream provider and will update here as soon as possible.

Posted September 21, 2021 12:58 by Bryce

Identified — We are still working with our upstream provider to resolve this due to some networking issues they are experiencing.

Posted September 21, 2021 11:27 by Bryce

Monitoring — We are working with our upstream provider to fix this now and will monitor if any issues persist. We sincerely apologise for any inconvenience this has caused.

Posted September 21, 2021 11:13 by Bryce

Resolved — We have now fixed the issue and sincerely apologise for any inconvenience this has caused.

Posted September 21, 2021 11:11 by Bryce

Identified — We've identified the cause and are implementing a fix now.

Posted September 21, 2021 11:04 by Bryce

Investigating — We're looking into it.

Posted September 21, 2021 10:56 by Bryce