Affected services:

  • Web Application
  • Store Databases

Upstream hosting issue for some stores

Opened on Saturday 15th February 2020, last updated

Resolved — This has been completed. Our apologies for any inconvenience - we are continuing to look into this and avoid it happening again.

Posted by Bryce

Monitoring — We are just making the impacted stores unavailable for 10 minutes while we make some changes to stop this happening again.

Posted by Bryce

Monitoring — Everything is stable again now but we are looking into the problem to try prevent it happening again if we can...

Posted by Bryce

Investigating — There is an issue with our upstream service provider impacting some stores. We are investigating...

Posted by Bryce