Intermittent app loading errors for customers based in Israel and nearby regions

Resolved — This should now be resolved and we are implementing changes to automatically fix this when our CDN provider has issues in the future. Thank you for your patience and understanding.

Posted July 31, 2024 12:45 by Bryce

Identified — Please try clear your cache and load it again if you're experiencing issues - we hope to have an update from our CDN provider soon.

Posted July 30, 2024 18:41 by Bryce

Identified — This issue does not impact Engage, automated exports, digests, or any data syncing for Metorik - it only impacts access to the app itself. While we work to resolve this, if you notice the app is not loading and you are in this area, please contact support and we can enable a temporary solution on your account.

Posted July 30, 2024 17:43 by Bryce

Investigating — Some customers in Israel and nearby regions have reported issues accessing the app. We believe this is due to our CDN provider having a temporary outage in the area. We are trying to resolve it with them.

Posted July 30, 2024 16:18 by Eric