Opened on Tuesday 22nd November 2022, last updated
Resolved — We have performed our maintenance and believe the issue is completely resolved for the time being. If you are continuing to experience issues or want to check with us, please feel free to send us a message through the app support and we'll be here to help. Thank you again for your patience during this time.
Monitoring — While everything is stable now, we will perform some additional maintenance shortly to ensure further stability. We will try to publish a postmortem soon too to explain the issue, but ultimately in this case it was an upstream hosting issue impacting one of our key data centers, so unfortunately out of our hands during the outage. Nonetheless we will endure to mitigate this going forward.
Identified — They are still investing the issue and we are waiting on an update. We apologise for the ongoing inconvenience and will continue to monitor and provide an update as soon as we have one.
Identified — We are still awaiting a further update from our hosting provider and will update here as soon as we know more. Our sincere apologies in the meantime.
Identified — This appears to be a datacenter wide outage that they are aware of and actively working to fix now.