Connectivity issues caused by our hosting provider

Resolved — We have performed our maintenance and believe the issue is completely resolved for the time being. If you are continuing to experience issues or want to check with us, please feel free to send us a message through the app support and we'll be here to help. Thank you again for your patience during this time.

Posted November 23, 2022 03:50 by Bryce

Monitoring — While everything is stable now, we will perform some additional maintenance shortly to ensure further stability. We will try to publish a postmortem soon too to explain the issue, but ultimately in this case it was an upstream hosting issue impacting one of our key data centers, so unfortunately out of our hands during the outage. Nonetheless we will endure to mitigate this going forward.

Posted November 23, 2022 02:58 by Bryce

Monitoring — It appears to be fixed but we are continuing to monitor.

Posted November 23, 2022 00:26 by Bryce

Identified — A solution is being put in place now by our upstram provider. We are monitoring.

Posted November 22, 2022 23:11 by Bryce

Identified — We are still waiting for an update from them. My sincere apologies.

Posted November 22, 2022 20:15 by Bryce

Identified — They are still investing the issue and we are waiting on an update. We apologise for the ongoing inconvenience and will continue to monitor and provide an update as soon as we have one.

Posted November 22, 2022 18:53 by Bryce

Identified — We are still awaiting a further update from our hosting provider and will update here as soon as we know more. Our sincere apologies in the meantime.

Posted November 22, 2022 17:57 by Bryce

Identified — This appears to be a datacenter wide outage that they are aware of and actively working to fix now.

Posted November 22, 2022 16:53 by Bryce

Identified — We have identified the issue impacting the app is coming from an upstream provider and are working with them to fix it now.

Posted November 22, 2022 16:25 by Bryce