Affected services:

  • Web Application
  • Store Databases
  • Metorik Engage
  • Store Syncing

App not responsive

Opened on Thursday 26th September 2019, last updated

Resolved — Everything looks to be stable again. Thank you for your patience and my apologies for any inconvenience caused during this time.

Posted by Bryce

Monitoring — Connectivity is improving and should be back to normal soon. We are monitoring...

Posted by Bryce

Identified — Our upstream provider is migrating some servers to fix the issue now. We'll have an update within the next 10-15 mins.

Posted by Bryce

Identified — We've been speaking to our upstream provider and believe it may be a connectivity issue on their end. They are looking into it now.

Posted by Bryce

Identified — Still seeing some issues.

Posted by Bryce

Resolved — The app should be working again now. We will continue to monitor it. Apologies for any inconvenience caused! - Bryce

Posted by Bryce

Identified — We're estimating it will take another 10-15 minutes. Sorry for any inconvenience during this time.

Posted by Bryce

Identified — It appears to be an issue with one of our cacheing servers. We are working on a fix now.

Posted by Bryce

Investigating — We're currently experiencing some issues with the app - we are investigating it now.

Posted by Bryce